Returns & Refunds policy
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the products or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail info@vorengems.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not include any fees for such reimbursement.
90 days returns policy for gemstones only with 30% deduction from the selling price.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The products were purchased in the last 30 days.
The products are in the original conditions and packaging.
The following goods cannot be returned:
All modified or damaged products will not be exchanged or returned in any circumstances.
Orders outside of our 30-day return policy (including Layaway orders).
Engraved fine jewelry. Please note that while you can return an engraved ring, we will take labor charges to remove the custom engraving.
Personalized fine jewelry such as name necklaces.
Items that have been previously exchanged.
Custom designed jewelry.
Any orders that were altered while in process.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Products
You are responsible for the cost and risk of returning the products to us. You should send the products to the following address:
1 Opp Narayan mahadev, Chokshi bazar, Mathiya Chora, Anand (388001), Gujarat (India).
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.
Refunds
Once your order is returned, our Quality Assurance team will receive and inspect your item(s) to ensure they are in unworn condition and verify that all promotional gift(s) with purchase are present before issuing a refund.
Refund FAQs:
How long will it take to process my refund?
Your refund will be processed approximately 7 business days after we receive it.
How will I receive my refund?
Your refund will be issued back to the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash, or any other payment requiring special processing. If the original method of payment was a credit card, you will see the refund reflected on your account within the next 4-7 business days.
International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. Voren gems is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. Voren gems is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@vorengems.com